Refund policy

Returns Policy

CONSUMER RIGHTS
As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in our Terms and Conditions will affect these legal rights or any of your other rights, including under the Consumer Protection (Distance Selling) Regulations 2000

RETURNS
Unfortunately we are not able to accept any goods purchased online at https://regissalons.co.uk to any of our Regis Salons stores.

You may return to our warehouse any unopened, sealed and unused Products which you have ordered through this website within 14 days of receiving the order. We will refund you in full for the price you paid for the Products but you will be liable for any applicable delivery and return charges.

We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of receipt of the returned products.

If you returned the Products to us because they were faulty or mis-described, we will refund the price of a defective Product in full and, any applicable reasonable delivery charges you incur in returning the item to us.

HAIRDRYERS, STRAIGHTENERS, HAIR BRUSHES, COMBS
Due to hygiene reasons we are unable to accept returns of hair care products such as hairdryers, straighteners, hair brushes and combs once they have been opened and used.

GHD ELECTRICAL PRODUCTS
If your ghd is faulty, then it is more effective and efficient for you to return the Product directly to ghd. Please fill in their returns form here: https://www.ghdhair.com/help/returns in order to return it to ghd for repair or replacement.

 

RETURNS PROCESS:

Contact our guest care team at ukguestcare@rgsalons.com quoting your order number and the reason you would like to return your item.